Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for water sports enthusiasts aged 18+ who wish to purchase kayaks, paddle boards, and related accessories. By using our site, you confirm you’re legally capable of entering binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Pelican and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our water sports gear including:

• Kayaks and paddle boards (SUPs)
• Fishing gear and accessories
• Paddles, rudders, and propulsion systems
• Storage solutions and transportation carts
• Safety equipment and replacement parts

While we strive for accuracy, slight variations in color or specifications may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails don’t constitute acceptance.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete payment information. Prices are in USD and exclude applicable taxes.

3.3 Pricing and Errors

While we verify pricing accuracy, errors may occur. We reserve the right to cancel orders arising from pricing errors.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide except to certain Asian countries and remote locations where service isn’t available.

4.2 Shipping Options

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

Orders are processed within 1-2 business days (excluding weekends/holidays). Delivery times are estimates and may vary due to customs processing.

4.3 International Orders

Customers are responsible for any customs fees, duties, or taxes. We cannot ship to countries we don’t service.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from delivery date for most items. Products must be:

• In original condition (unused, unassembled)
• With all original packaging and tags

5.2 Non-Returnable Items

For safety/hygiene reasons, we cannot accept returns on:

• Used fishing gear
• Opened mesh/bungee cord packages
• Personalized/customized products
• Items missing original packaging

5.3 Return Process

1. Email [email protected] within 15 days with order details
2. Wait for return authorization (within 2 business days)
3. Ship items securely with all original materials
4. Refunds processed within 5 business days of receipt

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Damaged/Defective Items

Contact us immediately with photos of damage. We’ll arrange replacement/repair at no cost to you.

6. Customer Responsibilities

6.1 Account Security

You’re responsible for maintaining account confidentiality and all activities under your account.

6.2 Product Use

You agree to:

• Use all water sports equipment safely and as intended
• Follow all manufacturer instructions and safety guidelines
• Wear appropriate safety gear when using our products

6.3 Compliance with Laws

You must comply with all local laws regarding watercraft use, fishing regulations, and safety requirements.

7. Liability Limitations

7.1 Product Liability

Pelican’s liability is limited to the purchase price of the product. We’re not liable for:

• Consequential or incidental damages
• Improper product use or maintenance
• Unauthorized modifications to products

7.2 Website Use

We’re not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Third-party actions affecting service

8. General Provisions

8.1 Governing Law

These terms are governed by Colorado law. Disputes will be resolved in Denver courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

Pelican Water Sports
1791 Davis Lane
Denver, CO 80239 USA
Email: [email protected]